Returns & Cancellations

We want you to love your order. The guidelines below explain returns, exchanges, and changes by order type.

Customized / Imprinted Items

• Final sale: Personalized items aren’t returnable once produced.
• Proof required: We send a free digital proof for approval before production begins.
• Order changes/cancellations: Allowed before proof approval. After approval, any changes may incur charges for work in progress.
• Defects or print errors: Report within 7 days of delivery; we’ll repair, replace, or credit as appropriate.

Blank / Unimprinted Items

• Return window: Within 30 days of delivery in new, unused condition with original packaging.
• Restocking: A 15% restocking fee may apply on returns over $50.
• Return shipping: Customer pays return freight unless the item arrived damaged/incorrect.
• RMA required: Contact us for a Return Merchandise Authorization before sending anything back.

Damaged or Incorrect Items

• Inspect packages upon arrival and notify us within 7 days of any damage, shortages, or errors.
• Keep all packaging until the claim is resolved (carriers may require inspection).

Address Corrections & Refusals

• Carrier address correction/redirect fees may be billed at cost if assessed by UPS/FedEx/USPS.
• Refused or undeliverable shipments may incur return freight and restocking where applicable.

Refund Timing

• Once your return is received and inspected, refunds typically post within 5–10 business days to the original form of payment.

How to Request a Return (RMA)

• Email sales@e-corporategifts.com with your Order #, item(s), and reason for return; or call us.
• We’ll reply with RMA instructions and the correct return address (varies by warehouse/vendor).

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